Will Enough Comcast Customers Stay Loyal?

Are you among the Comcast customers who are considering moving your business to another provider? Or are you basically happy with Comcast and are willing to stick around and see if it can pull out of its downward trend?

Comcast was unhappy to report that they had 443,000 more homes that canceled than signed up this year so far after they lost 757,000 accounts in 2010 and 623,000 in 2009. These losses are offset to some extent by the push of their cable modem and broadband telephone services.

People are having to pinch pennies in this economy, so they are on the lookout for cheaper options. Add to that the fact that a cable company's monopoly over pay television services is over, and customers can go with those services that are aggressively advertising for their business.

Even Google is getting in on the action by announcing that they will roll out an internet-served pay television service next year.

Will all this competition eventually be the "death knoll" for Comcast?

Comments: 7

libramoon .. Nov 12, 2011, 7:29pm UTC

I have alternatives?

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Shirley Fabregas Nov 27, 2011, 10:31am UTC

I switched to Comcast earlier this year, after going from dial up at MSN, to Att. I also have my TV and phone service with them. I have never been happier since I switched. I have faster service, once I had to call them and someone who spoke English, walked me through the problem which turned out to be my router. Where I live we get basic Comcast cable through our assoc., and for $10 a month, we get the Preferred package which is just about everything else except Premium. I am very satisfied with Comcast.

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Shevie Ryan Nov 27, 2011, 12:43pm UTC

I don't think it's so much an issue of quality, but one of expense. Perhaps if my landlord provided cable I would take advantage of it, but for now I have no desire to spend any more than necessary. No TV, and no home phone. Just Internet through Charter and a cell phone through U.S. Cellular.

I don't think Comcast is available here. I've never been a Comcast customer, so I can't comment on their prices or service. But I can see people dropping non-essential services to rein in their expenses.

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Shirley Fabregas Nov 27, 2011, 2:12pm UTC

When I joined Comcast, we already had the basic cable TV, which we already pay for in our assc. fees. But, we got in on a deal because we switched our home phone and internet at the same time without the $10 preferred pack for TV, our bill is $52, that is including all those taxes. Our phone includes, a voice mailbox and unlimited long distance, which we need because a lot of the kids live elsewhere, so we use that alot. I have the medium speed on our internet, which is almost instant when you click on something. With ATT, our bill was $84. plus we had to pay for long distance and voice mail. There was so much noise on the phone that sometimes we had to hang up because you couldn't talk over the noise. The internet went out constantly and when you called, you got a non English speaking person who tried to speak to you, but with my hearing problem and their speaking problem it was awful.

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sharon harris Nov 27, 2011, 5:01pm UTC

Two years ago, my answer would have been very different. We cancelled our cable service with Comcast but retained our phone and internet. The customer service was downright indifferent if not rude. Recently, we were having issues with our wi-fi and I called with the intention of cancelling. What a dramatic change! I spoke with 3 different reps; each one more pleasant and polite than the last! They were informed and helped to determine what my problem was. I needed a new router which was delivered pronto. They gave me a WONDERFUL price on a new cable package to add to my plan, and waived all installation service fees. My internet service is now blazing speed and I couldn't be happier. I hope they continue on this new winning business model and that it's not to late for them to refurbish their reputation. I'm so glad I decided to give them a second chance.

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Shevie Ryan Dec 3, 2011, 5:09pm UTC

Sharon, I'm glad to see you have experienced a positive change in the company's customer service. Sounds like Shirley has also had a positive experience with Comcast vs. AT&T.

Not to hijack the subject, but I dealt with AT&T many years ago and found them to be quite poverty stricken in quality and customer service in spite of their king's-ransom monthly charges.

Shirley Fabregas Dec 3, 2011, 6:34pm UTC

You are certainly right about AT&T, they were terrible. Especially their customer service.. The only time they wanted to give me a "break" on my "BUNDLE", was when I called them to cancel my service.. Wasn't enough to better what I was going to get from Comcast..

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Will Enough Comcast Customers Stay Loyal?

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